U.S. Terms of Service

1. Acceptance of Terms

These U.S. Terms of Service ("Terms") constitute a binding legal agreement between you ("Customer", "you", "your") and DialSync Solutions ("DialSync", "we", "us", "our"), located at 30 N Gould St Ste R, Sheridan, WY 82801, USA.

By accessing the Site, submitting a KYC application, signing a Service Order, using SIP credentials, originating or terminating voice traffic on our network, or otherwise using any DialSync service, you agree to these Terms. If you accept on behalf of a business entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, you must not access or use the Services. These Terms apply to wholesale business customers and are not intended for consumer residential telephone users.

2. Description of Services

DialSync provides wholesale telecommunications and compliance services to business customers, including but not limited to:

• Wholesale voice termination and origination in the United States, United Kingdom, Canada, and other destinations as specified in your Service Order.
• SIP trunking, session border controller connectivity, and carrier-grade routing for call centers, BPOs, resellers, and enterprise operators.
• DID provisioning and number management for US, UK, and Canadian markets.
• STIR/SHAKEN caller authentication signing and verification for compliant US traffic.
• TPS/CTPS filtering, Do-Not-Call list scrubbing, robocall mitigation support, and related compliance tooling.
• Predictive dialer connectivity, white-label voice platforms, and ancillary network services described in your agreement.

The Services are wholesale infrastructure services. DialSync does not market, sell, or provide finished telecommunications services directly to end consumers. You are responsible for your relationship with your end users, subscribers, or call recipients.

Specific Services, rates, capacity (including concurrent channels), geographic authorizations, and technical parameters are set forth in your Service Order, Master Service Agreement ("MSA"), rate deck, or other written agreement between you and DialSync ("Service Agreement"). In the event of conflict, the Service Agreement controls over these Terms.

3. Account Registration & KYC

Before Services are provisioned, you must complete DialSync's Know Your Customer ("KYC") onboarding process, which may include:

• submission of legal entity information, beneficial ownership details, and government-issued identification for authorized representatives;
• provision of corporate formation documents, proof of address, and tax registration numbers;
• description of intended use cases, campaign types, target destinations, and estimated traffic volumes;
• technical requirements including SIP endpoints, IP addresses, codec preferences, and compliance attestations;
• acceptance of these Terms, the Acceptable Use Policy, and applicable compliance policies.

You agree to provide accurate, complete, and current information during onboarding and to notify DialSync promptly of any material change to your business, ownership, use case, or contact information. DialSync may suspend or terminate Services if KYC information is false, incomplete, outdated, or inconsistent with observed traffic patterns.

DialSync reserves the right to approve or decline any application in its sole discretion based on creditworthiness, regulatory risk, fraud indicators, or network integrity concerns.

4. Eligibility & Customer Responsibilities

You represent and warrant that:

• you are a duly organized business entity or authorized reseller with legal capacity to enter binding contracts;
• you are not barred from receiving telecommunications services under applicable law or sanctions regimes;
• you will use the Services only for lawful business purposes consistent with your KYC disclosures;
• you will maintain adequate security for SIP credentials, API keys, portal passwords, and any systems connected to DialSync infrastructure;
• you will not exceed authorized capacity, destinations, or use cases specified in your Service Order;
• you will not resell, sublicense, or white-label the Services except as expressly authorized in writing by DialSync.

You are solely responsible for the acts and omissions of your employees, contractors, affiliates, and downstream customers who use Services provisioned to you.

5. Acceptable Use Policy

You agree not to use—or permit use of—the Services to engage in any activity that is unlawful, abusive, or harmful to DialSync, other carriers, or the public. Prohibited uses include, without limitation:

• Illegal robocalling and spam: originating unsolicited automated or prerecorded voice messages in violation of the TCPA, TRACED Act, FCC rules, CAN-SPAM analogs, or equivalent laws in jurisdictions you call.
• Caller ID spoofing and misrepresentation: transmitting falsified, manipulated, or unauthorized calling line identification; impersonating government agencies, financial institutions, or other entities; or facilitating scam or phishing campaigns.
• Toll fraud and traffic pumping: generating artificial traffic to premium-rate, high-cost, or revenue-share destinations; SIM box operations; or any scheme designed to exploit intercarrier compensation or billing systems.
• Harassment and threats: placing calls intended to harass, threaten, intimidate, or abuse any person.
• Unlawful recording: recording calls without required consent in jurisdictions where one-party or all-party consent rules apply; distributing recorded content in violation of privacy or wiretap laws.
• Network abuse: denial-of-service attacks, port scanning, unauthorized penetration testing, or any activity that degrades DialSync or third-party network integrity.
• Sanctions and export violations: routing traffic to prohibited destinations or persons subject to US, UK, EU, or UN sanctions.
• Resale without authorization: providing Services to third parties without DialSync's prior written consent and applicable downstream KYC.

DialSync may monitor traffic metadata for indicators of prohibited activity. Violation of this Acceptable Use Policy may result in immediate traffic blocking, suspension without refund, termination, and reporting to regulators or law enforcement.

6. Compliance Obligations

As a wholesale customer, you bear primary responsibility for regulatory compliance relating to traffic you originate, transit, or terminate using DialSync Services. You agree to:

6.1 United States

• comply with the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), FCC regulations, and state telemarketing and mini-TCPA laws;
• maintain appropriate consent records for autodialed, artificial voice, and prerecorded calls;
• honor internal Do-Not-Call lists and applicable federal and state DNC registries;
• implement STIR/SHAKEN compliant signing where you originate traffic and cooperate with traceback requests from the ITG, FCC, and law enforcement;
• file and maintain required FCC registrations (including Robocall Mitigation Database listing if you are a voice service provider).

6.2 United Kingdom & Europe

• comply with OFCOM General Conditions, Persistent Misuse provisions, and CLI presentation rules for UK-destined traffic;
• scrub against TPS and CTPS registers before conducting unsolicited direct marketing calls to UK consumers;
• comply with UK GDPR and PECR where you process personal data of UK call recipients;
• adhere to EU telecommunications and ePrivacy rules for traffic destined to EU member states.

6.3 Canada & Other Jurisdictions

• comply with Canada's Anti-Spam Legislation (CASL), National Do Not Call List (DNCL) rules, and provincial telemarketing requirements where applicable;
• obtain and maintain all licenses, registrations, and carrier of record obligations required in jurisdictions you serve;
• comply with all local laws governing call recording, data protection, and emergency services (E911/999/112) if you provide subscriber services.

DialSync provides compliance tools and guidance but does not provide legal advice. You should consult qualified counsel regarding your obligations. DialSync's Robocall Mitigation Plan and OFCOM Compliance pages describe DialSync's own regulatory posture, not your obligations as a customer.

7. Service Levels & Availability

DialSync uses commercially reasonable efforts to maintain reliable wholesale voice infrastructure. Unless expressly stated in a separate Service Level Agreement ("SLA") or Service Order, the Services are provided on a best-efforts basis without guaranteed uptime, latency, jitter, packet loss, or call completion rates.

Where a written SLA applies, credits and measurement methodologies are defined solely in that SLA. SLAs do not apply to: (a) scheduled maintenance announced in advance; (b) emergency maintenance; (c) failures of third-party carriers, internet providers, or customer equipment; (d) force majeure events; or (e) suspension due to Acceptable Use Policy violations or non-payment.

Disclaimers. EXCEPT AS EXPRESSLY SET FORTH IN A WRITTEN SLA, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." DIALSYNC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DIALSYNC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM THIRD-PARTY INTERFERENCE.

8. Fees, Billing & Payment

8.1 Rates & Charges

Rates for termination, origination, DIDs, monthly recurring charges ("MRC"), setup fees, and compliance services are as set forth in your Service Order, rate deck, or current pricing schedule. Wholesale usage is typically billed in one-second increments unless otherwise specified. Minimum monthly commitments, channel fees, and burst charges apply where stated in your Service Agreement.

8.2 Prepaid & Postpaid Accounts

DialSync may offer prepaid accounts requiring balance maintenance before traffic is permitted, or postpaid accounts invoiced in arrears. New customers, high-risk profiles, or accounts with payment history concerns may be required to provide security deposits, prepayment, or increased credit limits at DialSync's discretion.

8.3 Invoicing & Payment Terms

Unless otherwise agreed in writing, postpaid invoices are issued monthly in arrears for usage and in advance for committed minimums, MRC, and recurring charges. Payment is due Net 7 days from invoice date unless a different term is specified in your Service Agreement. All amounts are due in US dollars unless otherwise stated.

8.4 Late Payment

Overdue balances accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower) from the due date until paid. DialSync may suspend Services for accounts more than seven (7) days past due and may terminate accounts with chronically late payment history.

8.5 Taxes & Surcharges

All fees are exclusive of applicable federal, state, local, and foreign taxes, USF contributions, regulatory fees, and similar surcharges, which will be added to invoices where required by law. You are responsible for taxes based on your use of Services except taxes on DialSync's net income.

8.6 Billing Disputes

You must notify DialSync of billing disputes in writing within thirty (30) days of the invoice date, specifying the disputed amount and basis. Undisputed amounts remain due. See our Return & Refund Policy for additional dispute procedures.

9. Suspension & Termination

9.1 Suspension

DialSync may suspend Services immediately, without prior notice, if:

• you violate the Acceptable Use Policy or originate illegal, fraudulent, or abusive traffic;
• your account is past due or fails to maintain required prepayment balance;
• DialSync receives a lawful traceback, law enforcement, or regulatory request relating to your traffic;
• continued provision of Services poses a security, fraud, or network integrity risk;
• your KYC information is found to be false or materially inaccurate.

9.2 Termination

Either party may terminate the Service Agreement as specified therein. Unless otherwise stated in your Service Order, either party may terminate for convenience with thirty (30) days' prior written notice. Either party may terminate for material breach if the breach is not cured within seven (7) days of written notice (or immediately for breaches that cannot be cured, including Acceptable Use Policy violations).

DialSync may terminate immediately without cure period for illegal traffic, fraud, or repeated policy violations.

9.3 Effect of Termination

Upon termination, you remain liable for all charges accrued through the termination date, including committed minimums and early termination fees if applicable under your Service Agreement. DialSync may delete or retain data according to our Privacy Policy and legal retention requirements. SIP credentials and routing will be deactivated upon termination.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• DIALSYNC'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO DIALSYNC DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
• DIALSYNC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF DIALSYNC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• DIALSYNC IS NOT LIABLE FOR ACTS OR OMISSIONS OF THIRD-PARTY CARRIERS, INTERNET PROVIDERS, CUSTOMER EQUIPMENT, OR FORCE MAJEURE EVENTS.

Some jurisdictions do not allow limitation of certain damages; in those jurisdictions, DialSync's liability is limited to the greatest extent permitted by law. The limitations in this Section apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and survive termination of these Terms.

11. Indemnification

You agree to defend, indemnify, and hold harmless DialSync, its affiliates, officers, directors, employees, agents, and upstream carriers from and against any third-party claims, demands, damages, losses, fines, penalties, regulatory actions, and expenses (including reasonable attorneys' fees and investigation costs) arising out of or relating to:

• your use of the Services or traffic originated, transited, or terminated on your account;
• your violation of these Terms, your Service Agreement, or the Acceptable Use Policy;
• your violation of applicable law, including TCPA claims, OFCOM enforcement actions, fraud allegations, and privacy or wiretap violations;
• your violation of any third-party rights, including intellectual property or privacy rights of call recipients;
• content transmitted over the Services, including voice messages, recordings, and CLI data you supply;
• regulatory investigations, traceback proceedings, or enforcement actions arising from traffic on your account.

DialSync will notify you of indemnifiable claims and cooperate in defense at your expense. DialSync may participate in defense with counsel of its choosing. You may not settle any claim in a manner that imposes obligations on DialSync without DialSync's prior written consent.

12. Dispute Resolution & Governing Law

12.1 Governing Law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles that would require application of another jurisdiction's laws.

12.2 Informal Resolution

Before initiating arbitration or litigation, the parties agree to attempt good-faith informal resolution by notifying the other party in writing and allowing thirty (30) days to resolve the dispute.

12.3 Arbitration

Except for claims seeking injunctive relief relating to Acceptable Use Policy violations, fraud, or intellectual property, or claims that may be brought in small claims court, any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in Sheridan, Wyoming, or by videoconference if the parties agree. The arbitrator's award is final and binding and may be entered in any court of competent jurisdiction.

12.4 Class Action Waiver

YOU AND DIALSYNC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

12.5 Jury Trial Waiver

TO THE EXTENT ARBITRATION DOES NOT APPLY, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY ACTION ARISING FROM THESE TERMS.

13. Force Majeure

Neither party shall be liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government actions, labor disputes, power failures, internet or telecommunications outages, failures of third-party carriers, pandemics, or cyberattacks not caused by the affected party's negligence. The affected party will use reasonable efforts to mitigate impact and resume performance. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected Services upon written notice without liability except for fees accrued prior to termination.

14. Entire Agreement

These Terms, together with your Service Agreement, Service Order, rate decks, SLA (if any), Terms & Conditions of Sale, Privacy Policy, and policies referenced herein, constitute the entire agreement between you and DialSync regarding the Services and supersede all prior or contemporaneous oral or written communications.

No waiver of any provision is effective unless in writing signed by DialSync. If any provision is held invalid or unenforceable, the remaining provisions remain in full force. DialSync's failure to enforce any right is not a waiver of that right.

You may not assign these Terms without DialSync's prior written consent. DialSync may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms bind and inure to the parties' successors and permitted assigns.

15. Modifications

DialSync may amend these Terms from time to time. Material changes will be communicated by email to your account contact or by posting on dialsyncsolutions.com at least thirty (30) days before the effective date. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree to amended Terms, you must stop using the Services and terminate your account in accordance with Section 9.

16. Contact Information

For questions about these Terms, account issues, or compliance inquiries, contact:

DialSync Solutions
30 N Gould St Ste R
Sheridan, WY 82801, USA
Email: support@dialsyncsolutions.com
Phone (US): +1 (332) 265-2728 · WhatsApp
Phone (UK): +44 7462 097922 · WhatsApp
Website: dialsyncsolutions.com