1. Company Information & Filings
DialSync Solutions ("DialSync", "we", "us", or "our") is a voice service provider that originates, carries, and/or terminates voice traffic in the United States. In accordance with the Federal Communications Commission ("FCC") rules implementing the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act and 47 CFR §§ 64.6300 et seq., DialSync maintains this Robocall Mitigation Plan describing the practices we use to prevent the origination of illegal robocalls on our network.
2. STIR/SHAKEN Implementation
DialSync has implemented the STIR/SHAKEN caller-ID authentication framework on the IP portions of our network as required by 47 CFR § 64.6301. For voice calls originated on our network, we sign outbound calls with the appropriate level of attestation (A, B, or C) as defined by the ATIS standards. For inbound traffic, we verify caller-ID authentication headers and pass verification results downstream where supported.
Attestation Levels
- A (Full): We are the originating carrier, we have an authenticated relationship with the customer, and we have verified the customer's right to use the calling number.
- B (Partial): We have an authenticated relationship with the customer but cannot verify the customer's right to use the specific calling number.
- C (Gateway): Used when DialSync is acting as a gateway provider for inbound international traffic and cannot verify the calling party.
3. Know Your Customer (KYC) Procedures
Before provisioning service, DialSync conducts due diligence on every prospective customer. Our KYC process includes:
- Verification of legal entity, business registration, and beneficial ownership.
- Validation of business addresses, contact information, and authorized representatives.
- Review of intended use cases, calling patterns, and target geographies.
- Acceptance of our Terms of Service, Acceptable Use Policy, and traffic representations.
- Ongoing monitoring for material changes in traffic patterns or customer information.
Customers who fail KYC review or who are determined to pose a risk of originating illegal traffic are denied service.
4. Traffic Monitoring & Analytics
DialSync continuously monitors traffic across our network for indicators of illegal robocalling activity, including but not limited to:
- Abnormally high call volumes from new or low-history accounts.
- Short-duration calls and abnormal ASR/ACD ratios.
- Calling patterns inconsistent with the customer's declared use case.
- High volumes of calls to invalid, unallocated, or DNO (Do-Not-Originate) numbers.
- Numbers flagged on industry traceback or analytics feeds.
When suspicious patterns are detected, our network operations team investigates and may suspend traffic pending resolution.
5. Traceback Cooperation
DialSync cooperates fully and promptly with all lawful traceback requests, including those issued by the Industry Traceback Group (ITG), the FCC, the Federal Trade Commission (FTC), state attorneys general, and law enforcement agencies. We respond to traceback requests within 24 hours where practicable and, in any event, within the timeframes required by applicable rules.
When traceback identifies one of our customers as the source of illegal traffic, we take action consistent with our Acceptable Use Policy, which may include immediate suspension, traffic blocking, and termination.
6. Mitigation Actions
Upon identifying that traffic on our network is illegal or likely illegal, DialSync will take one or more of the following actions:
- Block the suspect traffic at the network edge.
- Suspend the originating customer pending investigation.
- Require the customer to provide additional information or remediation.
- Permanently terminate the customer where the violation is willful or repeated.
- Notify upstream and downstream providers where appropriate.
7. Reporting Illegal Robocalls
If you believe you have received an illegal robocall that originated, transited, or terminated through DialSync, please contact us so we can investigate:
Robocall complaints: abuse@dialsyncsolutions.com
Please include the calling number, the called number, date/time of the call, and any other relevant details. We will acknowledge receipt within one business day.
8. Updates to This Plan
DialSync reviews and updates this Robocall Mitigation Plan at least annually, or sooner if regulatory requirements, network conditions, or operational practices change materially. Updated plans are filed with the FCC RMD and posted on this page.
Contact Us
If you have any questions about this Robocall Mitigation Plan, please contact us:
DialSync Solutions
30 N Gould St Ste R
Sheridan, WY 82801, USA
Email: support@dialsyncsolutions.com
Phone (US): +1 (332) 265-2728 · WhatsApp
Phone (UK): +44 7462 097922 · WhatsApp